The Academy's Travel and Tourism course consists of three award levels, being a Certificate lll in Tourism - International (Retail Travel), a Diploma of Tourism, and an Advanced Diploma of Tourism.
The Certificate lll level course provides detailed knowledge of fares, destinations, travel agency procedures and computerised reservation systems, as well as the customer service skills required to be effective in a front line position within a travel or tourism organisation. Students are also able to qualify for industry recognised AFTA certification by achieving appropriate results. Industry experience in the travel industry is a critical component of the course.
The Diploma and Advanced Diploma courses focus on the knowledge and skills needed to supervise and manage a Travel or Tourism operation. Management and marketing skills are developed with a strong focus on their application, including primary research and practical project work for local organisations.
Units Studied in the Certificate III in Tourism - International (Retail Travel)
- Australian Airfares & Ticketing
- Automated Reservations - Galileo
- Bank Settlement Plan
- Communications
- Computer Operations
- Customer Service & Sales Techniques
- Destination Studies - Australian
- Destinations Studies - International
- Develop & Update Tourism Industry Knowledge
- Domestic Travel Products
- International Fares & Ticketing - Standard & Advanced
- International Promotional Fares
- International Travel Products
- Keyboard Skills
- Occupational Health & Safety
- Tourism Office Operations
Industry experience -40 hours
Optional exit with Certificate III in Tourism - International (Retail Travel)
1 Semester full-time study
Units Studied in the Diploma of Tourism
- Marketing
- Product Development
- Tourism Business Management
- Occupational Health & Safety Procedures
- Workplace Diversity
- Business Law
- Accounting
- Communications
Industry experience - 120 hours (40 hours already completed during the Cert III component)
Optional exit with Diploma of Tourism
2 Semesters full-time study (1 already completed during the Cert III component)
Advanced Diploma of Tourism
- Financial Operations
- Management
- Business Planning
- Tourism Impacts
Industry experience - 200 hours (120 hours already completed during the Cert III and Diploma components).
Final exit with Advanced Diploma of Tourism
3 Semesters full-time study (2 already completed during the Cert III & Diploma components)
